Services

Investment Management

We can provide stock sourcing and transaction management services on the basis of our broad network of contacts and consequently have the ability to identify and secure both on and off market opportunities. In addition, we undertake pro-active targeting of owners from institutional investors, fund/investment managers to (small) private investors and have established relationships with banks and other institutions where there may be distressed sales.

We can undertake the full transaction management process from the submission of offers on behalf of our client/investor to completion whereby our services include, but are not limited to:

• Stock sourcing;
• Property modelling / underwriting;
• Production of bid letters;
• Deal negotiations and execution;
• Instruction of professional team and advisors;
• Due diligence co-ordination on acquisitions;
• Due diligence analysis;
• Production of purchase report; and
• Co-ordination of the acquisition process to financial close.

Asset Management

 We undertake strategic asset management on our clients’ assets with the main objective to maintain and enhance the assets’ income and value, whereby Titan is responsible for the overall performance of the assets through adding value and managing risk. Our active asset management approach includes, but is not limited to:

• Development of tenant relationships to handle landlord and tenant negotiations face to face with occupiers and to encourage retention of occupiers;
• Analysis of competing assets, market, macro and micro economic situation;
• Implementation of lease renewals and reviews;
• Investigating areas for improved value through actioning lease re-gearings, reducing vacancy levels, change of use & unit sales;
• Budgeting and forecasting at estate level and asset plan update;
• Marketing strategy and agent appointment / management;
• Appointment, co-ordination and review discussions of valuation;
• Supervision and co-ordination of rental and service charge collection;
• Supervision and co-ordination of Property Technical Management and Project Management services including  specification, costing and management of refurbishment;
• Quarterly reporting on an asset and portfolio level; and
• Formulating hold/sell recommendations for each property.

Property Management

As part of the asset management process Titan supervises and coordinates property technical management, project management services and property financial management. The property manager will be “best in class”, familiar with what is required on multi-let management intensive assets and appointed by separate agreements.

Services for property technical management include, but are not limited to:

• Responsible for setting up an implemented planned preventative maintenance schedule at all properties;
• Preparation of service charge budget in line with asset management strategy at property level including issuing annual budget;
• Review of maintenance contract performance;
• Service charge reconciliation;
• Preparation of Schedule of Condition at all new lettings / renewals where possible;
• Preparations of dilapidation schedules at break or lease expiry;
• Handing over of units at lease commencement and expiry;
• Enforcement of lease covenants compliance, housekeeping issues and breaches by tenants;
• Supervision of minor works at property;
• Manage all day to day building maintenance issues including contractor instruction;
• Responsible for fortnightly building inspections including supervision of planned preventative maintenance and void unit management;
• Co-ordination of insurance policy and claims; and
• Frontline point of contact for all tenants at the property.

Services for project management include:

• Specification, costing, coordination and management of refurbishment.

Services for property financial management include, but are not limited to:

• Raising and issuing of all rent and service charge invoicing to tenants;
• Posting all receipts for rent and service charge;
• Posting supplier invoices and payment of suppliers from service charge account;
• Credit control and issuing tenant ‘chaser’ letters;
• Responsible for and overseeing rent service charge and supplier credit control;
• Responsible for setting up and drawing down, as appropriate, bank guarantees;
• Instigating bailiff and legal action, co-ordinate and manage litigation in respect of rent and service charge arrears;
• Preparation and the supply of all client-reporting relating to rent, service charge and service charge suppliers;
• Reporting of rent arrears and non-recoverable expenditure on a monthly/quarterly basis and management warning reports;
• Responsible for property management data integrity, within the property management system; and
• Administrator level on property management system.